Dolls Recalled by Pottery Barn Kids Due To Strangulation Hazard

Recall date:September 8, 2011
Product Category: Toys

Dolls Recalled by Pottery Barn Kids

The U.S. Consumer Product Safety Commission and Health Canada in cooperation with Pottery Barn Kids, a division of Williams-Sonoma Inc., of San Francisco, Calif.,have announced a voluntary recall of about 81,000 units in the United States and 1,300 in Canada of Chloe, Sophie and Audrey soft dolls.
The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child’s head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child’s head and neck. These loops can pose a strangulation hazard.
The firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll’s hair was found around the neck of a 21-month old child. The child was not injured.


This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey’s hair is black, Chloe’s hair is dark brown and Sophie’s hair is blonde. The dolls are part of Pottery Barn Kids' Girl Doll Collection. The doll’s name can be found on a tag sewn onto her bottom.
The products were sold at Pottery Barn Kids stores nationwide, online at and through Pottery Barn Kids catalogs from July 2006 to April 2011 for about $40. The toys were manufactured in China.

What can you do and whom to contact

  • Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
  • For additional information, contact Pottery Barn Kids toll-free at (855) 880-4504 between 4 a.m. and 9 p.m. PT seven days a week or visit the firm’s website at
  • Click here to see the official recall

    Return from Dolls by Pottery Barn Kids - Product Recall to Baby Recalls

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